At EZYBIT, we are committed to respecting and protecting your privacy and ensuring the security of your personal information. We are bound by the provisions of the Privacy Act 1988 in which these laws govern how we collect, use, disclose and protect your personal information while using our Bitcoin ATM machines and other services. This Privacy Policy outlines on how we comply with these obligations under the current laws.

  • 1. Information We Collect

  • 1.1. User Data: When using our EZYBIT services, we may collect and store information necessary for the transaction, including your name, phone number, driver’s license, Passport number, current and previous address, bitcoin wallet address, date of birth and any other information required for the purpose of verifying your identity to comply with AUSTRAC regulations.

  • 1.2. Transaction Records: We retain records of Bitcoin transactions for security and compliance purposes. These records may include information such as transaction IDs, timestamps, and transaction amounts.

  • 1.3 Technical information: This includes information about your device, browser, operating system, mobile phone, Bitcoin Wallet, IP address and other technical details when you access our services.

  • 1.4 Additional Information: We made ask you for additional information via telephone, email, within person or on our web site. This maybe include bank and superannuation statements or other necessary documents which could be viewed by third party providers for AML/CTF/KYC and our internal compliance purposes.

  • 1.5 Personal communication with us: We may collect and use information from correspondence or you shared with us, such as chats, email, or when you share information from social applications, services or web sites.

  • 1.6 Customer Surveys: We may collect and use information you provide us through customer surveys. Sensitive Information: We do not anticipate needing to obtain sensitive information from you. Under the privacy act this defined is information or opinions regarding an individual’s racial or ethnic origin, political opinions, members of political association religious or philosophical beliefs, members of a trade union, or other professional body, criminal record or health information. If we do require certain information, it will be under your consent and/or in accordance with all applicable laws.

  • 2. How We Use Your Information.

  • 2.1. Transaction Processing: We use the information you provide to process your Bitcoin transactions and maintain accurate transaction records.

  • 2.2. Security: We may use your information to enhance the security of our Bitcoin ATM machines and to prevent fraud or other illegal activities.

  • 2.3. Compliance: We collect and use your data to comply with relevant legal and regulatory requirements, such as anti-money laundering (AML) and know-your- customer (KYC) regulations.

  • 2.4 Interaction with our web site: We may collection your information, when you access or use our web site services, content and advertising.

  • 2.4 Understanding our customers. We may use or collection your information and to analyse and understand our customers behaviour to improve our business practices.

  • 2.5 Communication with you. We may need to directly communicate with you including providing customer support and sending important notices, newsletters, updates, promotions, market awareness so we can improve our products and services to our customers.

  • 3. Disclosure of Information
  • We do not sell, trade, or rent your personal information to other third parties. However, we may disclose your information under the following circumstances:

  • 4.1. Legal Obligations: We may be required to disclose your information to comply with legal or regulatory obligations of government authorities such as AUSTRAC .

  • 4.2. Service Providers: We may share your information with trusted service providers who assist us in operating and maintaining our Bitcoin ATM machines or improving our services such as Veriff which helps us with identity verification purposes.

  • 5. Security Measures We placed great emphasis on security of your personal information. We employ reasonable administrative, technical, and physical measures to safeguard your personal information from unauthorized access or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

  • 6. Retention of Data We will retain your information for a minimum of 7 years which is required by law, or for long as necessary to fulfill the purposes outlined in this Privacy Policy.

  • 7. Your Rights You have certain rights regarding your personal data, including the right to access, correct, and delete your information. To exercise these rights or make inquiries about your data, please contact us at EZYBIT on support@ezybit.com.au

  • 8. Changes to this Privacy Policy We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We recommend you to check our website occasionally for any amendments on our current privacy policy.

  • 9. Contact Us If you have any questions or concerns about this Privacy Policy or our Bitcoin ATM services, please contact us at support@ezybit.com.au